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PingMe Privacy Policy

Last Updated: 2025-02-13

1. Introduction

Welcome to PingMe, a web monitoring service provided by Luma21 LLC. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use PingMe. By using PingMe, you agree to the terms outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must not access or use PingMe.

2. Information We Collect

2.1. Information You Provide

  • Account Information: If you create an account on PingMe, we may collect details such as your name, email address, username, and payment information (if applicable).
  • User Content: We collect the URLs, keywords, or other inputs you provide for web monitoring and alerts.
  • Communication Data: If you contact us for support or inquiries, we collect your messages and associated contact details.

2.2. Information Collected Automatically

  • Usage Data: We may collect data about how you interact with PingMe, such as feature usage, timestamps, and click behavior.
  • Device & Connection Information: We collect information about the device you use to access PingMe, including IP address, operating system, browser type, and device identifiers.
  • Cookies & Tracking Technologies: We use cookies and similar tracking technologies to analyze usage trends and improve user experience. You can manage cookie preferences via your browser settings.

2.3. Information from Third Parties

We may receive information from third-party services, such as analytics providers, payment processors, or authentication services (e.g., Google or GitHub login), and combine it with the information you provide.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for data collection and processing.
  • Contractual Necessity: When processing is necessary to provide you with our services.
  • Legitimate Interests: When processing is necessary for business purposes, such as security, fraud prevention, or service improvement.
  • Legal Compliance: When we are required to process data to comply with legal obligations.

4. How We Use Your Information

We use your information for the following purposes:

  • Providing & Improving the Service: To deliver web monitoring, process your requests, and enhance functionality.
  • Notifications: To send you alerts via email, SMS, or other channels (where applicable).
  • Analytics & Performance: To understand usage trends, diagnose technical issues, and optimize service reliability.
  • Security & Fraud Prevention: To protect against unauthorized access, abuse, or illegal activities.
  • Legal & Compliance: To comply with applicable laws, regulations, and contractual obligations.

5. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

  • Service Providers: We may share your information with third-party providers (e.g., hosting, analytics, payment processors, SMS gateways) to facilitate service delivery.
  • Business Transfers: If PingMe is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your information to law enforcement or regulatory authorities when required by law.
  • User Consent: We may share your information with third parties when you explicitly consent to it.

6. SMS & Email Notifications

If you enable SMS or email notifications, you acknowledge that:

  • SMS messages may incur carrier fees, and you are responsible for any costs incurred.
  • We are not liable for undelivered messages due to carrier restrictions or technical failures.
  • You can opt out of SMS or email alerts at any time via account settings.

7. Your Rights Under GDPR (For EEA Users)

If you are in the EEA, you have the following rights under GDPR:

  • Right to Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Request corrections to inaccurate or incomplete data.
  • Right to Erasure (Right to Be Forgotten) – Request deletion of your personal data.
  • Right to Restriction of Processing – Request limited processing of your data.
  • Right to Data Portability – Request to transfer your data to another service.
  • Right to Object – Object to data processing for marketing or legitimate interests.
  • Right to Withdraw Consent – Withdraw consent at any time if processing is based on consent.

To exercise your rights, email contact@pingme.ai with the subject "GDPR Request".

8. Your Rights Under CCPA (For California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • Right to Know – Request disclosure of what personal information we collect, use, or share.
  • Right to Delete – Request deletion of your personal information.
  • Right to Opt-Out of Sale – We do not sell personal information, but if this changes, you will have the right to opt out.
  • Right to Non-Discrimination – You will not be discriminated against for exercising your CCPA rights.

To make a CCPA request, email contact@pingme.ai with the subject "CCPA Request".

9. Data Retention

We retain your personal information as long as necessary to fulfill service purposes or comply with legal requirements. When no longer needed, we securely delete or anonymize your data.

10. Security

We implement technical and administrative safeguards to protect your information. However, no online service can guarantee absolute security. You are responsible for maintaining the security of your account credentials.

11. International Data Transfers

PingMe operates globally, and your information may be transferred to and processed in countries with different data protection laws. We take steps to ensure adequate protection for your data.

12. Children’s Privacy

PingMe is not intended for users under 18, and we do not knowingly collect personal data from minors. If we become aware of such collection, we will take steps to delete the data promptly.

13. Third-Party Links & Services

PingMe may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected by updating the “Last Updated” date. If significant changes occur, we will provide notice through the Service. Continued use of PingMe after such updates constitutes acceptance of the revised Privacy Policy.